Accessibility statement - My Charity Commission Account
This accessibility statement applies to https://my-charity-account.charitycommission.gov.uk
This website is run by The Charity Commission. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- Change colours, contrast levels and fonts
- Zoom in up to 400% on most pages without the text spilling off the screen
- Navigate most of the website using just a keyboard
- Navigate most of the website using speech recognition software
- Read most of the website on devices without a screen, like a braille computer
There are many options for you to customise your web browser and device that could help you to navigate this and other websites more easily. If you have a disability, AbilityNet has helpful advice on how to make your device easier to use.
How accessible this website is
Parts of this website are known to have barriers. For example:
- Error and help text may not be announced by screen readers
- Contrast of some text and non-text content is below required ratio
- Unique page titles are lacking for some pages
- Some interactive elements have been structured poorly, meaning they lack a suitable role which may make it difficult for screen reader users to determine their purpose
- Some information is not available to keyboard only users.
- Some form fields do not have programmatically associated labels so the purpose of the form field may be difficult to determine for some assistive technology users.
- There are a number of HTML validation errors present which may cause issues for users of assistive technology
Feedback and contact information
To get information from this website in a different format like accessible PDF, large print, easy read or audio recording:
- email email@example.com
- call our Contact Centre on 0300 066 9197. We’re open Monday to Friday, 9am to 5pm.
We’ll consider your request and get back to you in 2 days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us via our Contact Centre on 0300 066 9197 or email firstname.lastname@example.org
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
The Charity Commission is committed to making its website accessible, in accordance with the [Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018].
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
- Some information is only available via mouse hover or visually hidden content. This fails WCAG 2.1 success criterion 2.1.1 (Keyboard)
- User focus is not trapped within modal dialogue content. This fails WCAG 2.1 success criterion 2.4.3 (Focus Order)
- Keyboard navigation follows an illogical sequence on some pages. This fails WCAG 2.1 success criterion 2.4.3 (Focus Order)
- Content becomes obscured and scrolling occurs in both directions when the cookie component is magnified up to 400%. This fails WCAG 2.1 success criterion 1.4.10 (Reflow)
- Some non-text elements (such as focus indicators and buttons) have poor colour contrast. This fails WCAG 2.1 success criterion 1.4.11 (Non-text Contrast)
- Some buttons do not have an accessible name that accurately describes their purpose. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships)
- Some elements that act like buttons are not correctly marked up as such. This fails WCAG 4.1.2 success criterion (Name, Role, Value)
- Some text has poor colour contrast. This fails WCAG 2.1 success criterion 1.4.3 (Contrast Minimum)
- Some heading-like text is not marked up as such. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships)
- Some written instructions depend on users being able to see their screen. This fails WCAG 2.1 success criterion 1.3.3 (Sensory Characteristics)
- Completing the CAPTCHA test relies on users being able to see image content generated. No alternative has been provided. This fails WCAG 2.1 success criterion 1.1.1 (Non-text Content)
- Radio buttons are not always grouped in a fieldset with a legend that clearly describes the purpose of the radio group. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships)
- Help and error text isn’t always announced for screen reader users. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships)
- Some input fields have visible labels which lack programmatic association with their input meaning they are not announced by screen readers. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships)
- The autocomplete attribute has not been used on some form fields where personal data is collected. This fails WCAG 1.3.5 success criterion (Identify Input Purpose)
- Error messages were provided however on some pages they were not specific enough for users of screen readers to easily recover. This fails WCAG 3.3.3 success criterion (Error suggestion)
- Some pages have duplicate titles. This fails WCAG 2.4.2 success criterion (Page Titled)
- Important changes to page content are not always announced for screen reader users. This fails WCAG 4.1.3 success criterion (Status Messages)
- HTML was not well-formed and contained issues that may impact assistive technologies. This fails WCAG 4.1.1 success criterion (Parsing)
- Toast notifications are used throughout the site. These notifications disappear after a few seconds and there is currently no mechanism in place to increase the time the messages remain on screen. This fails WCAG 2.2.1 success criterion (Timing Adjustable)
Preparation of this accessibility statement
This statement was prepared on November 9th 2022. This website was last tested in November 2022 by Nomensa, who performed an evaluation of 9 pages, the global shared template and a modal dialog against all level A and AA success criteria of the Web Content Accessibility Guidelines 2.1. Content was selected to ensure a good representation of different pages, templates and components were included in testing.
This website's accessibility will be reviewed on a regular basis. We will update this accessibility statement with any relevant changes.