Combined accessibility statement for the Charity Commission for England and Wales

This accessibility statement applies to the following services:

  1. Change Charity Name
  2. Change Charity Governing Document
  3. Update Charity Details
  4. Annual Return
  5. My Charity Commission Account (MCCA)

These services are run by the Charity Commission for England and Wales. We want as many people as possible to be able to use these services. For example, that means you should be able to:

  • change colours, contrast levels and fonts zoom in up to 300% without the text spilling off the screen navigate most of the service using just a keyboard
  • navigate most of the service using speech recognition software listen to most of the service using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • We’ve also made the service text as simple as possible to understand.

How accessible these services are

We know some parts of these services are not fully accessible:

  • Form labels, instructions, descriptions or errors, which provide information about the kind of input required, aren't explicitly associated with form fields.
  • Groups of form fields are displayed as a group but aren't structured or labelled appropriately in the HTML.
  • Data is styled as tables but not marked up in the HTML as table elements.
  • Content or functionality is obscured, cut off, missing or requires horizontal and vertical scrolling at small viewport sizes.
  • When content updates dynamically, without automatically receiving keyboard focus, it's not announced by screen readers.
  • There's insufficient contrast between text and background colours.

Feedback and contact information

If you need information on these services in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you within ten working days.

Reporting accessibility problems with these services

Weʼre always looking to improve the accessibility of these services. If you find any problems not listed on this page or think weʼre not meeting accessibility requirements, contact:/p>

We’ll consider your request and get back to you within ten working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulationsʼ). If youʼre not happy with how we respond to your complaint, contact the Equality Advisor and Support Service (EASS)

Technical information about the services’ accessibility

The Charity Commission for England and Wales is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The websites are partially compliant with the Web Content Accessibilit Guidelines version 2.2AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations.

  • Headings are incorrectly marked up in HTML. This fails WCAG success criterion 1.3.1 Information and Relationships (A).
  • Content or functionality is obscured, cut off, missing or requires horizontal and vertical scrolling at small viewport sizes. This fails success criterion 1.4.10 Reflow (AA).
  • Images donʼt have an accurate text description. This fails WCAG success criterion 1.1.1 Non-text Content (A). This occurs on Change Charity Name.
  • Bold text is marked up using the <b> tag or using CSS styles. This fails success criterion 1.3.1 Info and Relationships (A). This occurs on Change Charity Name
  • Custom focus indicators have insufficient colour contrast against the background and/or associated components. This fails success criterion 1.4.11 Non-text Contrast (AA). This occurs on Change Charity Name.
  • The tab order for forms doesn't follow the logical order of the form fields. This fails success criterion 2.4.3 Focus Order (A). This occurs on Change Charity Name.
  • Links don't accurately describe their purpose or destination. This fails success criterion 2.4.4 Link Purpose In Context) (A). This occurs on Change Charity Name.
  • Navigation links repeated on multiple pages are in a different relative order on different pages. This fails success criterion 3.2.3 Consistent Navigation (AA). This occurs on Change Charity Name.
  • After a form is submitted and errors are detected, the error text doesn't provide enough context or information for correcting the error. This fails success criterion 3.3.3 Error Suggestion (AA). This occurs on Change Charity Name.
  • The expanded and collapsed state of disclosure elements isnʼt conveyed to screen readers. This fails success criterion 4.1.2 Name Role Value (A). This occurs on Change Charity Name.
  • Instructions on the page refer to an element by means of a sensory characteristic such as colour, shape, size or location alone. This fails success criterion 1.3.3 Sensory Characteristics (A). This occurs on Update Charity Details.
  • Colour alone is used to differentiate errors from the surrounding content. This fails success criterion 1.4.1 Use of Color (A). This occurs on Update Charity Details.
  • Back link is not accessible on keyboard. This fails success criterion 2.1.1 Keyboard (A). This occurs on Annual Return.
  • Interactive controls don't have a visible indication of their focus state. This fails success criterion 2.4.7 Focus Visible (AA). This occurs on Update Charity Details.
  • Errors that occur on input are identified using visual cues alone and not in text. This fails success criterion 3.3.1 Error Identification (A). This occurs on Update Charity Details.
  • Multiple buttons with the same text make it hard to identify which button relates to which input. This fails success criterion 2.4.6 Headings and Labels (AA). This occurs on Annual Return.
  • The summary disclosure touch target size is less than 24X24 pixels. This fails success criterion 2.5.8 Target Size (AA). This occurs on Annual Return.
  • Upon uploading a file the page refreshes and moves focus to the start of the page. This fails success criterion 3.2.2 On Input (A). This occurs on Annual Return
  • When multiple errors occur the suggestion text does not specify which inputs those errors relate to. This fails success criterion 3.3.3 Error Suggestion (AA). This occurs on Annual Return
  • The summary disclosure (expand/collapse) control is missing expected attributes. This fails success criterion 4.1.2 Name Role Value (A). This occurs on Annual Return
  • Interactive controls don't have an accessible name/role. This fails success criterion 4.1.2 Name Role Value (A). This occurs on Annual Return
  • Labels don't sufficiently describe their topic or purpose. This fails success criterion 2.4.6 Headings and Labels (AA). This occurs on My Charity Commission Account (MCCA).
  • The main page regions for the content aren't marked up in the HTML. This fails success criterion 1.3.1 Info and Relationships (A). This occurs on Change Charity Name and Change Charity Governing Document.
  • Form labels, instructions, descriptions, or errors, which provide information about the kind of input required, aren't explicitly associated with form fields. This fails success criterion 1.3.1 Info and Relationships (A). This occurs on Change Charity Name and Change Charity Governing Document.
  • Page text is styled as lists (with bullets or numbers) but not marked up in the HTML as list elements. This fails success criterion 1.3.1 Info and Relationships (A). This occurs on Change Charity Name, Change Charity Governing Document and Update Charity Details.
  • Groups of form fields are displayed as a group but aren't structured or labelled appropriately in the HTML. This fails success criterion 1.3.1 Info and Relationships (A). This occurs on Change Charity Name, Change Charity Governing Document, Update Charity Details and Annual Return.
  • Data is styled as a table but not marked up in the HTML as a table element. This fails success criterion 1.3.1 Info and Relationships (A). This occurs on Change Charity Name, Update Charity Details and Annual Return
  • The input purpose of form fields isn't identified or the autocomplete value is incorrect. This fails success criterion 1.3.5 Identify input purpose (AA). This occurs on Change Charity Name, Update Charity Details and My Charity Commission Account (MCCA).
  • There's insufficient contrast between text and background colours. This fails success criterion 1.4.3 Contrast Minimum (AA). This occurs on Change Charity Name, Annual Return and My Charity Commission Account (MCCA).
  • No method of skipping blocks of content or navigating directly to the main content of the page is provided. This fails success criterion 2.4.1 Bypass Blocks (A). This occurs on Change Charity Name and Update Charity Details.
  • Page titles donʼt accurately describe the content of the page. This fails success criterion 2.4.2 Page Titled (A). This occurs on Change Charity Name, Change Charity Governing Document and Update Charity Details.
  • Radio buttons don't have a visible indication of their focus state. This fails success criterion 2.4.7 Focus Visible (AA). This occurs on Change Charity Name and Change Charity Governing Document
  • Dialogs are missing or don't have the appropriate role, property or state information. This fails success criterion 4.1.2 Name Role Value (A). This occurs on Change Charity Name, Change Charity Governing Document, Update Charity Details and Annual Return
  • When content updates dynamically, without automatically receiving keyboard focus, it's not announced by screen readers. This fails success criterion 4.1.3 Status Messages (AA). This occurs on Change Charity Name, Update Charity Details and My Charity Commission Account (MCCA)
  • Visually hidden content is available to people using a keyboard or screen reader. This fails success criterion 1.3.2 Meaningful Sequence (A). This occurs on Change Charity Governing Document and My Charity Commission Account (MCCA)
  • Form labels, instructions, descriptions or errors, which provide information about the kind of input required, aren't explicitly associated with form fields. This fails success criterion 1.3.1 Info and Relationships (A). This occurs on Update Charity Details, Annual Return and My Charity Commission Account (MCCA)
  • Skip to main content link should be made visible. This fails success criterion 2.4.1 Bypass Blocks (A). This occurs on Annual Return and My Charity Commission Account (MCCA)

Preparation of this accessibility statement

This statement was prepared on 20/03/2024. It was last reviewed on 27/03/2024.

Digital Services audit results and approach

All tests were carried out by Nomensa Ltd.

The testing used a combination of accessibility evaluation tools, visual inspection of code and testing with assistive technology to evaluate representative samples.

Change Charity Name

This service was last tested on 27/04/2018. The testing assessed the following pages:/span>

  1. Login
  2. Dashboard
  3. Governing Document
  4. Incorrect Governing Document
  5. Charity Names
  6. New Name
  7. Name Confirming
  8. Why Change is Needed
  9. Check Answers & Submit
  10. Request Completed

Change Charity Governing Document

This service was last tested on 25/02/2019. The testing assessed the following pages:

  1. About the changes
  2. Date change
  3. Change the charity's objects
  4. How was the change made
  5. Charity is in default
  6. Small charity objects guidance
  7. Dissolution clause change
  8. View the clause modal

Update Charity Details

This service was last tested on 19/07/2018. The testing assessed the following pages:

  1. Terms and Conditions
  2. Activities
  3. Activities description
  4. Activities - Classification of activities (Edit)
  5. Activities - Land and/or Buildings (Edit)
  6. Areas of Operation - In England and/or Wales (Edit)
  7. Trustees and Contact
  8. Trustees and Contact - Edit details/li>
  9. Governance - Policies (Edit)
  10. Bank Accounts - Add new account

Annual Return

This service was last tested on 13/10/2023. The testing assessed the following pages:

  1. Start Page
  2. AR List Page
  3. Financial Period
  4. Question Page
  5. Confirmation Page
  6. Submission Review Page
  7. Submission Success Page

My Charity Commission Account (MCCA)

This service was last tested on 20/10/2023. The testing assessed the following pages:

  1. Dashboard
  2. My Charity
  3. My Messages
  4. Message
  5. Admin Confirmation
  6. Users
  7. Trustees
  8. Email Address
  9. Name
  10. User Access Selection
  11. Check Details
  12. User Details
  13. Change Permissions
  14. My Details
  15. Update Personal Details
  16. Change Password
  17. Welsh Version
  18. Remove User
  19. Confirmation
  20. Sign In
  21. Access Code
  22. Request Account
  23. RA: Email Address
  24. RA: Name
  25. RA: charity name
  26. RA: correct charity
  27. RA: digital services
  28. RA: further information
  29. RA: review answers